Business Process Outsourcing/Shared Services

The following actions will be undertaken in 2012 in respect of the Business Process Outsourcing sector. We will:

7.10.1 Target and secure additional investments from leading global corporations and high growth companies in proprietary and outsourced centralised business process and shared services activities. (IDA Ireland)

7.10.2 Work with indigenous companies to improve their international tendering capability and promote the usage of new technologies in BPO solutions. (Enterprise Ireland)

7.10.3 Work with existing firms through transformational change initiatives: innovation in business process, business models, technologies, productivity enhancements, re‐skilling and up‐skilling. (Enterprise Ireland)

7.10.4 Capitalise on the significant job creation opportunities in the Business Process Outsourcing area, targeting outsourcing opportunities in Ireland and overseas to sustain existing jobs and create new jobs. (Enterprise Ireland)

7.10.5 In line with the Programme for Government, identify further potential non‐core activities suitable for external service delivery which could in turn offer opportunities for Irish based BPOs. (All Government Departments)

7.10.6 Work with networks and associations (e.g. Shared Services Forum, CCMA) to support the development of the sector to ensure leading edge best practice is disseminated and that new emerging trends are identified to maximise and sustain employment. (IDA Ireland, Enterprise Ireland)